What to Expect
1.Booking an Appointment:
You may call/ text or book online for an appointment. If you are a new client of Haley Lambert RMT, a deposit of $20 will be asked for by credit card to secure your appointment. If you do not own a credit card, a deposit of $20 can be e-transferred to Haley.Lambert.RMT@hotmail.com. The $20 will either go to the final amount owing of the treatment or be refunded once treatment is completed. If failing to obey the cancellation policy found above, the $20 deposit will go towards the 24 hour cancellation/ no show fee.
2.After Booking an Appointment:
A confirmation email will be sent out asking to fill out the necessary intake form.
Two reminder emails will be sent out. The first email will be sent out one week before your scheduled appointment. The second email will be sent one day before the appointment. During this time, if you have not all ready, please fill out any intake and/or health history forms that will be sent with the first confirmation email.
3.Upon Arrival
Please do not arrive more than 5 minutes before the expected appointment time. If you arrive before this time, please know you may have to wait for clean up/ preparation for your treatment.
If you are a new client and have not filled out the paper work sent via email please ask to fill those out before the appointment as treatment cannot proceed until a proper health history is taken.
Once paper work is done and the treatment room is ready, you will be greeted by myself, Haley Lambert RMT. I will direct you into the treatment room and ask you to take a seat.
4.During Treatment:
Once in the treatment room, a consultation will happen to see what your goals are for that treatment. An assessment may be conducted depending on the treatment goals. Once treatment goals have been established and an assessment happens, I will go over the treatment plan with you for that day and what I expect from you the client during treatment. This is to ensure I am providing the correct service that is wanted.
After I will leave the room to wash my hands and, for your own privacy, to undress (if necessary) and to get onto the massage table as directed. I will then knock on the door and ask if you are on top of the table and covered by the linens set on the massage table. Once the massage therapist enters, questions about your comfort levels will be asked. After the treatment will begin.
It is up to you, the client, to communicate with the massage therapist of any pain or discomfort during treatment.
5.After Treatment:
I will be leaving the room and washing my hands. At this time, you will be asked to slowly get up off the table and to get dressed. Once fully dressed please wait in the treatment room for myself to return.
I will then re-enter the room, ask how you are feeling and if you have any questions. Home care and remedial exercises may be given at this time.
6.Booking Next Appointment:
We can either schedule your next appointment in the treatment room before leaving or you can reschedule at a later day or time by online booking or calling/ texting. If unwell in any way, please reschedule the appointment to a later date.
Cancellation/ No Show Policies and Procedures
If a client fails to cancel or reschedule an appointment 24 hours before the scheduled time of the appointment without a confirmation from Haley Lambert RMT, except if being ill or an emergency, a missed appointment fee of $20 will be charged to the client’s account. If a client fails to cancel or reschedule an appointment and does not make their scheduled appointment, except if having illness or an emergency, and is deemed as a ‘No Show’, a missed appointment fee of 50% of the treatment cost will be charged to the client’s account.